Macy's Customer Support Representative Interview
Questions & Process
What 89 candidates said about the rounds, the
questions and how long the wait really is.
From 89 candidate reports · FREE TO READ
Questions candidates reported
Quoted word for word from Macy's interview reports.
Engineering accounts for 10,860 of 89 reports, so company-wide questions may lean toward that function. Pick your role above for questions from your own loop.
“Why Macy's?”
Read reports →“What would you do if you found out your colleague was doing something unethical?”
Read reports →“What is your availability?”
Read reports →“How would you handle an upset customer?”
Read reports →“How would you handle a difficult customer?”
Read report →“Can you describe a situation where you had to handle a difficult customer?”
Read report →“Why do you want to work at Macy's?”
Read report →“Why do you want to work here?”
Read report →“Tell me about your previous experience.”
Read report →Formats, difficulty and experience
Across all 89 Macy's interview reports.
Question formats
Interview difficulty
Candidate experience
Reports by job function
The interview process
Described in candidates’ own words.
“I was asked what made me interested in being a part of this company. I responded that I can display my skills at meeting customer needs and providing good customer service.”Candidate-reported process
“So after applying online, you gotta do this assessment thing. Then there's a phone screening, and if you pass that, you come in for an in-person interview with the store manager. We'll chat about your past experiences, how you work with others, and how you deal with customers. You'll also get some situational questions to see how you'd handle things, and show us your problem-solving skills. We'll go over your availability too. If all goes well, you get a job offer, then you do onboarding, and start training on how to do things on the sales floor.”Candidate-reported process
“The interview process was very quick and easy. After submitting my application, I received an email and then scheduled a phone interview. The manager seemed very relaxed, explaining the job expectations and asking if I was okay with completing the tasks. It was a very breezy process, and I was able to secure an offer.”Candidate-reported processMore reports lockedRead 300+ more interview experiences
Search real candidate reports for Macy's Customer Support Representative.
Open interview searchSkip the careers portal. Email a person.
Upload your resume to see the Macy's roles you match. Each one includes the recruiter's LinkedIn and the hiring manager's email, so you can send your application straight to them.
3 free matches a day · no card · contacts on Pro